Amazon Insurance Store launches in the UK! Our detailed review document includes comments from insurers, screenshots of the customer journey and price comparison examples. A new, simple, and convenient way to shop for home insurance. Amazon customers can request and review quotes, select a policy, and then head to the checkout in just a few… Continue reading Amazon Insurance Store launches in the UK. Big changes ahead for the insurance market.
Usage-Based Insurance in the motor insurance industry is a form of coverage that has quickly become popular with drivers and providers alike. This type of insurance usually uses telematics technology to capture customer driving data and then charge customers based on how much they use their vehicle, their average speed, and other driving habits. It… Continue reading Usage-Based Insurance: Benefits and Risks
The metaverse is a new frontier for banking. This digital landscape presents challenges and opportunities for banks looking to stay ahead of the curve. While some banks might shy away from the recent developments, even some big players like JP Morgan believe that getting in the metaverse early is worth the risks: “The asymmetrical risk… Continue reading Banking in the Metaverse: How Banks Can Adapt to New Technology
Inflation has been on the rise in recent months, with the Consumer Price Index (CPI) and the Consumer Price Index including owner occupiers’ housing costs (CPIH) both reaching peaks not seen in decades. This means that businesses may have to deal with increasing costs of materials, energy, and other related services. How exactly are these… Continue reading Inflation and Increasing Energy Costs: What Businesses Need to Know
Opportunities for insurers to improve customer engagement, drive better customer outcomes and deliver effective cross-selling. A global Capco Insurance survey and report due to be published in the autumn explores a number of key themes. (1) Hyper-personalization presents an opportunity to drive better products and customer outcomes. Nearly three-quarters of people would share some form… Continue reading Would you share your data to get a better deal?
The Metaverse, I’ve heard of that. So, what the heck is it? I often get asked this question. Working with firms building or entering the sector has helped me start to find answers. Also, see some of the major pitfalls ahead. This article is the first in a series exploring Metaverse opportunities, challenges and how… Continue reading The Metaverse in 1000 words
It is essential for any firm in the financial services industry to be clear about value for money when assessing the products it provides to customers. Working out value for money involves evaluating the benefits of a product or service to justify the cost. Unfortunately, it is often difficult to figure out the value for… Continue reading Assessing value for money in financial services products
Businesses today are constantly trying to find the right balance between meeting customer needs, regulatory pressure and building competitive advantage. It can be challenging to achieve this balance. To meet the needs of their customers, financial services companies must find ways to compete with one another. But, at the same time, they are under pressure… Continue reading How to meet regulatory pressures and build a competitive advantage
Fair value is a simple concept but is often challenging to deliver in practice. Fair value should be seen through the eyes of a customer. It involves an exchange between the customer, a company, and the marketplace. Fair value happens when a customer believes this to be fair for the services provided. Delivering fair value… Continue reading What is fair value? – A straightforward explanation
In writing, grammar is vital because it provides information that helps the reader’s comprehension. When creating prose, grammar is the structure that conveys precise meaning from the writer to the audience. Therefore, eliminate grammatical errors from your writing, and you reward your readers with clear communication. The same applies to the language of business. Firms… Continue reading In the language of business, fair value is grammar